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FAQS

ONLINE SHOP SUPPORT

For any questions regarding our Forum, please contact help@carsunitepeople.com

EMAIL SUPPORT

To expedite your questions, please read our FAQ section.

LIVE SUPPORT

We operate daily from 10 AM PST - 6 PM PST

We are open Monday to Friday between 9-6pm PST and closed during all national holidays.

[E] help@carsunitepeople.com

Most emails will responded to within 24-48 hours but please allow us more time during busy periods.

 

We have authorized CupGang retailers around the globe. Please email us at help@carsunitepeople.com with your city, postal code and country to see if there are any shops near you.
Please shoot us an email at info@cupgang.com to apply to be an authorized dealer. Please provide us with your store name, location/s of your store, website and list of brands you currently carry.
We accept VISA, Masterscard, American Express, Discover and Paypal.
As a national retailer, CupGang is required to charge applicable state and local sales tax on orders shipped to states where we have a physical presence. Below are the states which we charge sales tax: CA.
Once you’ve completed your online order, you will receive an order confirmation email. Please check this to ensure all your details are correct. If any details for incorrect, please contact us immediately at help@carsunitepeople.com If you don’t receive an order confirmation email from us within 24 hours, please check your junk folder.
Please email help@carsunitepeople.com and we'll do our best to make sure you're accomodated.
Every so often mistakes do happen but we will do our best to fix it. If you notice a mistake with your order, please contact help@carsunitepeople.com and we will look into it. Please include your order number at all times when emailing us.
Simple! Simply just click on "My Account" at the top menu and then click on "My Account" to set up an account.
Having a CupGang account lets you save payment and shipping information which helps you check out faster! And don’t forget to sign up for our newsletter. We’ll send you special offers, gift ideas and first look at new arrivals.

We ship out of our HQ in North Hills, CA.

Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and major holidays. Below are a list of holidays we will not be operating on:

New Year’s Day
Martin Luther King Jr Day
Washington’s Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

CupGang cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

We currently offer FedEx as a method of shipment.

Orders placed during regular business hours will be processed and shipped within 24-48 hours. Note: We are not in the office during the weekends and holidays.

Overnight/Next Day/2-Day Shipping – In-stock items ordered before 2PM will be shipped out same day.

We currently offer Fedex and USPS as methods of shipment.

Standard delivery is 5-10 business days and depending on the service you choose, can be expedited.

Total shipping costs is calculated by the size and weight of your package.

To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We, USPS or FedEx may try to contact you in regards to your order/delivery. Also, please be advised that we are not responsible for any duty or custom fees you may incur. If you decide not to pay the fee, the package will be sent back to us and only the cost of the product will be refunded. Please note that your parcel can be delayed by customs. We have no control over this.

Customs and import fees must be paid by the recipient of the parcel. Please contact your local customs office for current charges because you order so you are not surprised when the package arrives.

We do not deliver to P.O. boxes for security purposes.

Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated. Or you may log into "My Account" menu at the top and you'll see all your order history and information.

We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Please return all parcels by registered mail to the address provided in the return/exchange form within 14 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. CupGang is not financially responsible for shipping charges on returns.

To download the return/exchange form, please click here.

Please print, fill out the proper information and send it back with your package. Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.

Any sale or discounted items are final sale and not eligible for return.

PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.

If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 30 days from the receipt. Please contact help@carsunitepeople.com prior to mailing back the package to ensure the desired item is still available. CupGang is not financially responsible for shipping charges on exchanges back to our headquarters. Be sure to obtain a tracking number, as we are not responsible for lost packages.

All exchanges are depending on existing stock. Notice must be given to help@carsunitepeople.com within 14 days for any problems or concerns with merchandise. Item must be in original packaging with tags attached and unworn.

Any store credit issued will be valid for one year from date issued.

PLEASE NOTE: ALL PRODUTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.

We cannot extend returns or exchanges purchased at a retailer other than cupgang.com. Please save your retailer receipt.

If you believe your item is defected, please email us at help@carsunitepeople.com with photos and explaining the defect. We will deem the product defect at our discretion. If the product has been misused or care instructions has not been followed then product will not be eligible to claim as defected.

We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.



Welcome to cupgang.com (“Site”). Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms (the “Agreement”).

General
We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are protected by copyrights and international treaty provisions owned, controlled or licensed by CupGang, LLC., or its affiliates (“CupGang”). The Site as a whole is protected by copyrights and constitutes trade dress and all worldwide rights, titles and interests in and to which are owned by CupGang. CupGang, cupgang.com and all other CupGang trademarks appearing at this Site are trademarks of CupGang.
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.

CupGang’s Communications to You
You agree that CupGang may post notices on this Site or may, unless your profile settings specify otherwise, send electronic mail to you, and that such communications satisfy any legal requirement that communications be in writing.

Product Information
Most CupGang products displayed at the Site are available from select retailers in the United States and in select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available through other retailers’ stores. The prices displayed at the Site are quoted in U.S. Dollars.

Colors
We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Comments and Reviews
All comments and reviews will be screened prior to posting so please avoid including any personal information or inappropriate language. Be nice.

Compliance with the Law and Resale Sales
You agree to comply with all applicable laws and regulations of the various states and of the United States and other countries that relate to the products on our Site or this Agreement. You agree and represent that you are buying for your own personal use only, and not for resale.

Links to Other Web Sites and Services
To the extent that this Site contains links to outside websites, services and resources, the availability and content of which CupGang does not control. Any concerns regarding any such website, service or resource, or any link thereto, should be directed to the particular outside website, service or resource. We encourage you to read the Privacy Policy and all other legal notices displayed on those websites, services and resources.

Disclaimer
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT TEAMCOZY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

Inaccuracy Disclaimer
From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your cupgang.com purchase, please see our Return Policy.

Indemnification
You agree to defend, indemnify and hold CupGang harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Privacy Policy
We consider the privacy of our users to be paramount, and we have developed a privacy policy to protect and inform our users (“Privacy Policy”). Our current Privacy Policy is incorporated herein by reference and made part of this Agreement.

Miscellaneous
Unless otherwise specified and except to the extent CupGang products are offered for sale in the United States through this Site, this Site and the Contents hereof are displayed solely for the purpose of promoting CupGang’s products and services available in the United States and select foreign markets. This Site is controlled and operated by CupGang from its offices in North Hills, California. This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California.
Please email info@carsunitepeople.com for advertising opportunities!

IMPORTANT NOTICE

Our Absolutely Rewards Points system is currently working. However, it is important you read the Absolutely Rewards Points FAQ properly to understand how the system works. You can alleviate a lot of stress and questions by reading the FAQ section. Thank you for your patience and we appreciate your support!

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